Xoxo Gina HALO

Customer Care

Shipping Policy

Last Revised October 11, 2026

Every Xoxo Gina HALO™ order ships free — no minimum, no surprises at checkout. This policy covers how long delivery takes and what happens while your order is on its way. It is read together with our Returns & Refunds policy.

Where We Ship

We currently ship within the United States, and shipping is free on every order. Checkout is handled securely by Shopify, so the address you enter there is the address your order ships to.

Pre-Orders: 6–8 Weeks

Pre-order bottles are made in our first production run, so they take longer than a normal order. Expect a pre-order to arrive in 6–8 weeks. We fill pre-orders in the order they were placed, so the earlier you claim yours, the earlier it ships.

In-Stock Orders: 3–5 Days

Once product is in stock and shipping normally, orders arrive in 3–5 days. This is the delivery window for standard in-stock orders placed from the shop.

Order Confirmation & Tracking

  • You'll receive an order confirmation as soon as your payment goes through.
  • When your order leaves our fulfillment partner, you'll get a shipping confirmation email with your tracking number.
  • Delivery times are business days and start once your order has shipped, not the moment you place it.

Questions About Your Delivery

If your order hasn't arrived when you expected it, or the tracking hasn't updated, email info@xoxogina.com or use our Contact page with your order number and we'll track it down for you.

Last Revised October 11, 2026