We want HALO to earn a place in your daily routine. If it isn't the right fit, you have 30 days to send it back — unused and unopened — for a full refund. This policy is read together with our Shipping Policy and Terms of Use.
30-Day Return Window
You may return a product within 30 days of receiving it, as long as it is unused and unopened and in its original condition. That keeps every bottle we resell fresh and sealed for the next person.
How to Start a Return
- Email info@xoxogina.com or use our Contact page with your order number and the reason for the return.
- We'll confirm your return and send you the return address and instructions by mail.
- Pack the unopened bottle securely and send it back. We cover return shipping — returns are free.
Refunds
- Refunds go back to the original payment method used at checkout.
- We process your refund once your return is received and checked — allow a few business days for your bank or card issuer to post it.
- Shipping was free on your order, so there is no shipping charge to refund.
Damaged, Defective or Wrong Item
If your bottle arrived damaged, leaked, or you received the wrong product, tell us right away at info@xoxogina.com with your order number and a photo of the item. We'll replace it or refund it — you don't need to pay anything or meet the unopened condition for a mistake on our end.
Exchanges
Want a different product instead of a refund? Reach out and we'll make it right — send the unopened item back and we'll get your replacement on its way.
Pre-Orders
Pre-order bottles are part of a limited first production run. If you need to cancel a pre-order before it ships, contact us and we'll refund you in full. Once your bottle has shipped, the 30-day unused and unopened return window above applies.
Questions
Anything not covered here, email info@xoxogina.com. We answer every message.
Last Revised October 11, 2026